020 8234 1532Mon - Fri: 8.30 - 17.30, Sat: 8.30 - 16.30
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Privacy Policy

The Information We Collect and How We Use It

This is information such as your name, contact details, age, travel preferences and special needs/disabilities/dietary requirements that you supply to us when you subscribe to our newsletter or make a booking with us.

1.0 We Will:

1.1 Pass on information you supply us to our suppliers (such as tour operators, airlines, hotels, transport companies, etc.) and agents where necessary for the purposes of booking your holiday. Where your information includes sensitive information such as details of any disabilities or dietary/religious requirements, you consent to your information being passed onto the relevant tour operator, supplier, agent, etc. If we cannot do this, it will not be possible to provide your booking.

1.2 Keep a record of your telephone number(s) in case we need to contact you urgently.

1.3 Use the information you have supplied us for the purpose of administration, customer care, business management, development and risk assessment, research and analysis, monitoring customer preferences, and debt collection.

1.4 Provide your information to public authorities such as customs/immigration if required by them, or as required by law.

2.0 We may use information from your newsletter registration and/or bookings to, for example, tell you about holidays or any promotions or special offers that we think may be of particular interest to you.

3.0 We will not: Sell or loan any personally identifiable information we gain from you to a third party.

3.1 We will not contact you by telephone for market research purposes.

4.0 Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.

Information About Cookies

A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer and not you personally. You can set your web browser to refuse cookies.

Aggregated Customer Information

We collect site usage information such as browsing patterns. This information is used in its aggregate form. Wallace Arnold Worldchoice, may disclose aggregate statistics about site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

You have right of access to the information we hold on you. You can obtain a copy of the information that you've provided to us by email on: info@coachholidays.com

Changes To This Policy

Any changes to this Policy will be posted on this page. Your continued use of this site will constitute your agreement to the version of this Policy current at the time of your use.

Access to Information

If you wish to see our records of any correspondence you have sent to us please contact a member of our reservations team directly on 0208 234 1532.

Other Web Sites

This web site contains links to other web sites not controlled by Wallace Arnold Worldchoice. These web sites may send you cookies and collect data and personal information. Wallace Arnold Worldchoice is not responsible for the content or the privacy policies of those web sites to which this web site may link to or from.