020 8234 1532Mon - Fri: 8.30 - 17.30, Sat: 8.30 - 16.30
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Privacy Policy

At Go Travel Ltd t/as Tour & Explore we are committed to protecting and respecting your privacy and take this very seriously.

The purpose of this Privacy Policy is to inform you what kind of information we may gather about you when you visit our websites or our travel shop, how we may use that information, whether we disclose it to anyone, the choices you have regarding our use of that information and how you can correct that information. We may change this Privacy Policy at any time, and using or accessing a website to which it relates indicates your acceptance of this Privacy Policy and of any changes to it.

Who we are

Tour & Explore
Trading Address: Third Floor, Woolwich House, 43 George Street, Croydon, CR0 1LB

Go Travel Ltd.
Company Number: 3825421
Registered Office: 8 - 10 High Street, Chislehurst. Kent, BR7 5AN

What we collect

If you subscribe to join our mailing list or send us a request we will ask for information that may include your name, address, email address, telephone number, age, gender, occupation, special needs, disabilities, dietary requirements, details of holiday habits and details you are interested in receiving further information on.

Occasionally, we may offer visitors to our websites an opportunity to participate in a survey or competition. We may also run competitions and surveys in magazines, newspapers, radio, television, by direct mail, with third parties including on their websites and on other similar media. Information collected by Tour & Explore when you participate may include your full name, age, postal address, email address and telephone number. This will only be used for the purpose of the survey and competition and will not be used for marketing purposes unless you have consented.

Some of our marketing activity/functions on our website may include a ‘recommend a friend’ promotion. In this case your details may be provided to us by somebody who knows you. The person who has passed your details on to Tour & Explore for this activity will need to advise you and have your permission to send your personal details to us. Your personal information will be handled in the same way as detailed in this privacy policy.

What we do with your personal information

By becoming a customer you will be asked if you would like to receive from us our marketing communications and details of special offers or products which we may think may be of interest to you.

Your information will be held for our internal use to allow us to improve the services and products we offer, your customer experience and to enable us to comply with our contractual obligations.

If you telephone us, calls may be recorded for training and quality purposes. We will only share your personal information with our authorised travel service providers, (such as tour operators, airlines, hotels, transport companies, etc) and only as necessary in order to complete a transaction that you have specifically requested. Where your information includes sensitive information such as details of any disabilities or dietary/religious requirements, you consent to your information being passed on to the relevant tour operators, airlines, hotels, transport companies, etc. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law.

We may also pass your details to any successor to our business (or any relevant part of it).

Information you provide may also be used for statistical purposes. For further details please refer to the section ‘IP addresses and Cookies’.


By disclosing your personal information to us on one of our websites, in store, by email or over the telephone, you consent to the collection, storage, processing and other use of your personal information by us in the manner set out in this Privacy Policy. Some information and emails sent to us may be used as testimonials or case studies but no email address or contact details will be displayed.

How to opt out of receiving marketing communications from us

If you do not want your details used for marketing purposes please advise us at the address below:
Tour & Explore, Third Floor Woolwich House, 43 George Street, Croydon CR0 1LB
Telephone us on: 020 8234 1532
Email us at: info@coachholidays.com

You can unsubscribe at any time by clicking on an unsubscribe link on the email.

How we protect your information

The data we collect from you will be stored within the UK. By submitting your personal data you agree to the storing and processing of this data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

We may send your details outside the European Economic Area (EEA), e.g. if your holiday is outside the EEA and the hotel needs to be advised of your details. Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EEA may not be as strict as in the UK.

IP addresses and Cookies

A cookie is a small file that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies identify the computer you are using, not you personally.

On tourandexplore.co.uk we use Google Analytics to understand which website pages you are visiting and to help improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programmes, navigation and content that will be of interest to you. Google Analytics leaves cookies on your browser but this does not identify you personally. We currently do not use third party cookies or web beacons. The website tourandexplore.co.uk system is protected by firewalls. We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit.

Access to information

You have the right to ask us in writing for a copy of the information (SAR – Subject Access Request) which we hold about you (for which we may charge a statutory fee). Any request should be addressed to:
Tour & Explore, Third Floor Woolwich House, 43 George Street, Croydon CR0 1LB
Email: info@coachholidays.com

If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately. Any information found to be incorrect will be corrected as soon as possible. If at any time you believe that we have not adhered to these principles, please notify us.

Other Web Sites

This web site contains links to other web sites not controlled by Tour & Explore. These website may send you cookies and collect data and personal information. Tour & Explore is not responsible for the content or the privacy policies of those web sites to which this web site may link to or from.